1. Returns
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You may return items within 30 days of delivery.
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To be eligible for a return, your item must be:
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Unused and in the same condition you received it.
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In its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards.
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Digital/downloadable products.
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Items marked Final Sale at checkout.
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Opened personal-use items (e.g., fitness accessories, hygienic products).
3. Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@rovayne.com before sending your item back.
5. Return Shipping
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Customers are responsible for paying return shipping costs unless the return is due to our mistake.
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For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Contact us within 7 days of delivery at support@rovayne.com.
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Provide your order number and clear photos of the item.
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We will arrange a replacement or issue a refund at no additional cost.
7. How to Start a Return
To initiate a return, please contact us at:
📧 support@rovayne.com
📞 (888) 841-8497
Please do not return products directly to the manufacturer.