At Rovayne, we’re committed to delivering your orders quickly and securely. This Shipping Policy outlines how we handle shipping, delivery times, and related details.
1. Processing Time
-
All orders are processed within 1–3 business days (excluding weekends and holidays).
-
If we experience a high volume of orders or delays due to supply chain issues, we will notify you by email.
2. Shipping Rates & Delivery Estimates
-
Shipping charges for your order will be calculated and displayed at checkout.
-
Standard shipping typically takes 5–10 business days within the United States.
-
Expedited or priority shipping options may be available at an additional cost.
-
Delivery delays can occasionally occur due to weather, carrier issues, or unforeseen circumstances.
3. Shipping Locations
-
We currently ship to all 50 U.S. states.
-
International shipping may be available; rates and delivery times will vary by country.
-
We do not ship to P.O. Boxes or APO/FPO addresses at this time.
4. Order Tracking
-
Once your order ships, you will receive a confirmation email with a tracking number.
-
Tracking information may take 24–48 hours to update.
5. Damaged or Lost Packages
-
Rovayne is not responsible for packages lost or damaged during transit.
-
If your package arrives damaged, please contact the shipping carrier to file a claim.
-
For assistance, email us at support@rovayne.com with your order number and photos of the damaged item.
6. Incorrect Shipping Information
-
Customers are responsible for ensuring that shipping details are correct at checkout.
-
Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.
7. Contact Us
If you have any questions about shipping, please reach out:
📍 Rovayne
351 Amherst Rd.
Roanoke, VA 24012
📞 (888) 841-8497
📧 support@rovayne.com